Redesigning Care Management
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Regional Medical Center (Arkansas). Conducted assessment of hospital care management system. Measured progress of Care Management department over past 5 years and assessed current departmental performance relative to benchmark standards from other organizations. Led development of revised strategic plan to achieve objectives and target performance measures for next 5 years.
Evaluation of Chronic Disease Self-Management Efforts. New Jersey Department of Health and Senior Services (New Jersey). Serve as evaluation analyst on two projects to implement evidence-based chronic disease self-management efforts in community.
Community Hospital (New Jersey). Dates: 2004 – 2005. Analyzed patient flow in the hospital and facilitate redesign of inpatient care management processes. Coordinated multi-disciplinary teams, led process analysis and redesign effort, and tracked and analyzed data to assess impact of process changes.
Regional Hospital System (Utah). Dates: 1997-1999. Worked with caregiver teams (physicians, nurses, case managers, patient educators, dietary, etc.) to implement clinical practice improvement strategies for chronic care populations. Conducted analyses to evaluate impact on performance. Evaluated community care management model and demonstrated cost-effectiveness of care managers in physician clinics: designed study, analyzed large datasets, summarized and reported findings.
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