Care coordination and management processes are a critical component of ongoing efforts to improve quality of care, ensure appropriate utilization of resources, and manage costs.  Current trends are defining the strategic and operational imperatives for health care providers:

• Coordinate cost-effective care delivery across a continuum of services.
• Adopt information technology solutions to improve operational efficiency and clinical decision-making.
• Build an infrastructure to improve patient safety and prevent medical errors.
• Define and implement strategies to success in accountable care environment.

Typical worksteps in client engagement:

• Conduct assessment of current clinical care management processes:  hospitals or integrated delivery systems, long-term and post-acute providers, physicians, etc.
• Assess current performance relative to benchmark standards along three dimensions: structure, process and results.
• Update the vision and objectives of the care management processes.
• Establish measures of outcome and process.
• Develop detailed action plan and timeline for re-aligning current processes to achieve objectives.